Retail
Winning Services NZ Journey from Paper to Paperless
Embarking on a transformative journey, Winning Services NZ have again paved the way with their transition from manual and paper-based last-mile operations to a digital solution powered by Radaro's delivery management software. Addressing challenges such as manual paperwork and communication gaps, the shift to a digital platform has streamlined operations and fostered a seamless connection between front-end and back-end processes, resulting in significant outcomes achieved in enhancing customer satisfaction and operational efficiency.
The Results with Radaro
4.8
/5
Average customer rating
4.8
/5
Average customer rating
93
%
DIFOT rate
93
%
DIFOT rate
4
k+
Jobs implemented
4
k+
Jobs implemented
<
5
%
Failure rate
<
5
%
Failure rate
Company Overview
Winning Services is a part of the Winning Group – an award-winning company, which also includes three of Australia’s leading and most trusted appliance retailers. Their recently launched furniture and appliances marketplace, Andoo, aims to provide Kiwis with the most caring and stress-free shopping journey for their entire home. This encompasses everything from product search and delivery to handling packaging and old items responsibly and sustainably.
Industry
Retail Services
Employees
600
Use Cases
Digitisation, Customer Experience Optimisation
01.
The Challenge
Manual and paper based last-mile management and execution approaches proved to be suboptimal. The old operational framework relied heavily on multiple printers and extensive manual paperwork, lacking centralisation, which resulted in inefficiencies and occasional misplaced orders due to scattered paperwork. Additionally, it posed challenges in customers' sign-off processes.
Complications with paperwork around delivery and insufficient communication about order and delivery statuses, especially for large items like refrigerators, create challenges. Customers need consistent updates to coordinate their availability for these de
02.
The Solution
Implementing Radaro's delivery management software and dashboard intuitively streamlines communication, centralises real-time information and eliminates physical paperwork for all stakeholders involved - from warehouse teams to management. Additionally, the software facilitates on-site customer presence for next-day deliveries, enabling easy rerouting and dynamic adjustments with the customer support team, customers, and drivers.
Implementing customer notifications, crucial for last-mile delivery or service calls, enhances customer engagement. With SMS and email notifications, including live "Driver on Way" alerts, it provides customisable communication options and a real-time driver tracking URL.
03.
The Outcome
The adoption of a single source of truth has eliminated the necessity for physical paperwork, creating a streamlined and comprehensive process for all stakeholders, including real-time reporting. Radaro's technology effortlessly connects the front-end and back-end processes and facilitates smooth interaction with other systems. Moreover, the shift to a paperless approach also plays a pivotal role in resource conservation, energy efficiency, and overarching environmental sustainability.
Real-time tracking reduces waiting times in broad delivery windows. Customers appreciate the system's ease of use, effective communication, and seamless integration with drivers, contributing to an overall superior experience. The NPS survey feature at the end acts as a vital bridge for closing the loop on customer feedback, gathering valuable insights. Radaro's seamless integration also enhances issue resolution by quickly highlighting problem areas. The elimination of customer issues has been achieved and customer loyalty is emphasised as a crucial priority, contributing to high customer return, improved sales, and steady business growth.
Testimonials
Our goal is to have customers return to us, driven by the simplicity and trustworthiness of our services. We see this constantly reflected customer loyalty and the overwhelmingly positive reviews we receive. The strategic use of customer feedback in marketing, including weekly customer reviews on social media, reinforces the positive impact of the system we have in place and contributes to an overall successful marketing strategy."
Anna Faber
Digital Marketing & Content Specialist, Andoo / Winning Group
With customers actively participating in the feedback loop, Winning Services NZ now has access to comprehensive reports, enabling quicker and more efficient issue resolution. The continuous increase in NPS scores demonstrates the ongoing enhancement of the customer experience."
Bret Sutherland
Ecommerce Manager, Andoo / Winning Services NZ
10/10. Thank you. Great service from ordering through to delivery. Very impressed."
Winning Services NZ Customer
Unbelievable service. They told me exactly when to expect it, then the delivery men assemble it all for me. The best.
Winning Services NZ Customer
Our goal is to have customers return to us, driven by the simplicity and trustworthiness of our services. We see this constantly reflected customer loyalty and the overwhelmingly positive reviews we receive. The strategic use of customer feedback in marketing, including weekly customer reviews on social media, reinforces the positive impact of the system we have in place and contributes to an overall successful marketing strategy."
Anna Faber
Digital Marketing & Content Specialist, Andoo / Winning Group
With customers actively participating in the feedback loop, Winning Services NZ now has access to comprehensive reports, enabling quicker and more efficient issue resolution. The continuous increase in NPS scores demonstrates the ongoing enhancement of the customer experience."
Bret Sutherland
Ecommerce Manager, Andoo / Winning Services NZ
10/10. Thank you. Great service from ordering through to delivery. Very impressed."
Winning Services NZ Customer
Unbelievable service. They told me exactly when to expect it, then the delivery men assemble it all for me. The best.
Winning Services NZ Customer
The Results with Radaro
4.8
/5
Average customer rating
93
%
DIFOT rate
4
k+
Jobs implemented
<
5
%
Failure rate
Company Overview
Winning Services is a part of the Winning Group – an award-winning company, which also includes three of Australia’s leading and most trusted appliance retailers. Their recently launched furniture and appliances marketplace, Andoo, aims to provide Kiwis with the most caring and stress-free shopping journey for their entire home. This encompasses everything from product search and delivery to handling packaging and old items responsibly and sustainably.
Industry
Retail Services
Employees
600
Use Cases
Digitisation, Customer Experience Optimisation
01.
The Challenge
Manual and paper based last-mile management and execution approaches proved to be suboptimal. The old operational framework relied heavily on multiple printers and extensive manual paperwork, lacking centralisation, which resulted in inefficiencies and occasional misplaced orders due to scattered paperwork. Additionally, it posed challenges in customers' sign-off processes.
Complications with paperwork around delivery and insufficient communication about order and delivery statuses, especially for large items like refrigerators, create challenges. Customers need consistent updates to coordinate their availability for these de
02.
The Solution
Implementing Radaro's delivery management software and dashboard intuitively streamlines communication, centralises real-time information and eliminates physical paperwork for all stakeholders involved - from warehouse teams to management. Additionally, the software facilitates on-site customer presence for next-day deliveries, enabling easy rerouting and dynamic adjustments with the customer support team, customers, and drivers.
Implementing customer notifications, crucial for last-mile delivery or service calls, enhances customer engagement. With SMS and email notifications, including live "Driver on Way" alerts, it provides customisable communication options and a real-time driver tracking URL.
03.
The Outcome
The adoption of a single source of truth has eliminated the necessity for physical paperwork, creating a streamlined and comprehensive process for all stakeholders, including real-time reporting. Radaro's technology effortlessly connects the front-end and back-end processes and facilitates smooth interaction with other systems. Moreover, the shift to a paperless approach also plays a pivotal role in resource conservation, energy efficiency, and overarching environmental sustainability.
Real-time tracking reduces waiting times in broad delivery windows. Customers appreciate the system's ease of use, effective communication, and seamless integration with drivers, contributing to an overall superior experience. The NPS survey feature at the end acts as a vital bridge for closing the loop on customer feedback, gathering valuable insights. Radaro's seamless integration also enhances issue resolution by quickly highlighting problem areas. The elimination of customer issues has been achieved and customer loyalty is emphasised as a crucial priority, contributing to high customer return, improved sales, and steady business growth.
Testimonials
Our goal is to have customers return to us, driven by the simplicity and trustworthiness of our services. We see this constantly reflected customer loyalty and the overwhelmingly positive reviews we receive. The strategic use of customer feedback in marketing, including weekly customer reviews on social media, reinforces the positive impact of the system we have in place and contributes to an overall successful marketing strategy."
Anna Faber
Digital Marketing & Content Specialist, Andoo / Winning Group
With customers actively participating in the feedback loop, Winning Services NZ now has access to comprehensive reports, enabling quicker and more efficient issue resolution. The continuous increase in NPS scores demonstrates the ongoing enhancement of the customer experience."
Bret Sutherland
Ecommerce Manager, Andoo / Winning Services NZ
10/10. Thank you. Great service from ordering through to delivery. Very impressed."
Winning Services NZ Customer
Unbelievable service. They told me exactly when to expect it, then the delivery men assemble it all for me. The best.
Winning Services NZ Customer
Our goal is to have customers return to us, driven by the simplicity and trustworthiness of our services. We see this constantly reflected customer loyalty and the overwhelmingly positive reviews we receive. The strategic use of customer feedback in marketing, including weekly customer reviews on social media, reinforces the positive impact of the system we have in place and contributes to an overall successful marketing strategy."
Anna Faber
Digital Marketing & Content Specialist, Andoo / Winning Group
With customers actively participating in the feedback loop, Winning Services NZ now has access to comprehensive reports, enabling quicker and more efficient issue resolution. The continuous increase in NPS scores demonstrates the ongoing enhancement of the customer experience."
Bret Sutherland
Ecommerce Manager, Andoo / Winning Services NZ
10/10. Thank you. Great service from ordering through to delivery. Very impressed."
Winning Services NZ Customer
Unbelievable service. They told me exactly when to expect it, then the delivery men assemble it all for me. The best.
Winning Services NZ Customer
Take Control of Your Last Mile
Discover what Radaro can do for you
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
