Building Materials
Hume Doors & Timber delivery overhaul
Founded in 1953, Hume Doors has grown into one of Australia and New Zealand’s leading door manufacturers, serving various sectors from Commercial and Industrial to residential projects. By combining cutting-edge technology with decades of industry experience, Hume Doors & Timber develop tailored solutions for the modern building industry.
The Results with Radaro
50
%
reduction in claims
50
%
reduction in claims
50
%
reduction in WISMO calls
50
%
reduction in WISMO calls
10
%
increase in customer satisfaction
10
%
increase in customer satisfaction
98
%
DIFOT achieved
98
%
DIFOT achieved
Company Overview
Hume Doors & Timber is one of Australia’s largest door manufacturers and a 100% Australian-owned family company. Founded in 1953, Hume now employs 1,200+ people across Australia, with operations in every capital city and strategically located regional branches across Australia and New Zealand.
With an extensive manufacturing and distribution network capable of producing more than 3 million doors annually, Hume serves residential, commercial, industrial and multi-unit building markets at scale. Supporting this national footprint requires a complex delivery operation spanning multiple locations, customers, owned fleets, contractors and third-party logistics providers.
Industry
Trade
Employees
1200+
Use Cases
Commercial & Residential Door Manufacturing and Distribution
01.
The Challenge
Limited control and visibility over both owned and contracted delivery processes greatly hindered daily operations and Hume’s ability to provide an exceptional customer experience.
Unreliable document management across all states and territories resulted in a lack of verifiable proof to determine successful outcomes for the business and its customers.
Inability to manage and measure customer delivery satisfaction meant Hume was unaware of customer discontentment.
A lack of delivery controls and reporting mechanisms created significant inaccuracies in financial transactions, particularly when delivering to clients distribution centers.
02.
The Solution
By using the Radaro platform for outbound delivery management, you gain complete control and visibility over owned, contractor and 3PL fleet, with real-time tracking, location updates and optimised driver routes.
Centralised delivery documentation and communication, such as PODs, photos, timestamps, as well as customer feedback are readily available to all business divisions in real time.
The Radaro delivery management tool prioritises customer satisfaction by ensuring timely and accurate deliveries, along with real-time communications and escalations.
Radaro’s user-friendly reporting and management tools streamline operations, enhancing efficiency and reducing business overheads.
03.
The Outcome
This implementation has significantly improved our operational efficiency and professionalism, positioning us well to achieve our minimum 98% DIFOT goal.
Through route optimisation and planning across our fleet, customers now know exactly when to expect their deliveries. And combined with centralised visibility and control, including consolidated storage of all delivery data, we’ve seen a significant decrease in claims and an overall increase in customer satisfaction ratings. Our ability to respond to real-time feedback has been pivotal to increasing customer outcomes and has strengthened the professional relationship between Hume, its partners and customers.
We’ve also fully embraced the inbuilt reporting tools, which provide valuable insights to support a more data-driven decision-making process across all departments. This enables us to present evidence-based metrics to senior management strategic direction.
Testimonials
Radaro enables us to provide client distribution centers such as Bunnings, with data-driven price adjustments through accurate financial reporting. The ability to break down data per client, means we can optimise our freight rates, benefitting all parties. This includes assisting resellers and builders to identify operational challenges, ultimately leading to being able to provide reduced consumer pricing.
NSW North Coast Manager, Hume Doors & Timber
Radaro enables us to provide client distribution centers such as Bunnings, with data-driven price adjustments through accurate financial reporting. The ability to break down data per client, means we can optimise our freight rates, benefitting all parties. This includes assisting resellers and builders to identify operational challenges, ultimately leading to being able to provide reduced consumer pricing.
NSW North Coast Manager, Hume Doors & Timber
The Results with Radaro
50
%
reduction in claims
50
%
reduction in WISMO calls
10
%
increase in customer satisfaction
98
%
DIFOT achieved
Company Overview
Hume Doors & Timber is one of Australia’s largest door manufacturers and a 100% Australian-owned family company. Founded in 1953, Hume now employs 1,200+ people across Australia, with operations in every capital city and strategically located regional branches across Australia and New Zealand.
With an extensive manufacturing and distribution network capable of producing more than 3 million doors annually, Hume serves residential, commercial, industrial and multi-unit building markets at scale. Supporting this national footprint requires a complex delivery operation spanning multiple locations, customers, owned fleets, contractors and third-party logistics providers.
Industry
Trade
Employees
1200+
Use Cases
Commercial & Residential Door Manufacturing and Distribution
01.
The Challenge
Limited control and visibility over both owned and contracted delivery processes greatly hindered daily operations and Hume’s ability to provide an exceptional customer experience.
Unreliable document management across all states and territories resulted in a lack of verifiable proof to determine successful outcomes for the business and its customers.
Inability to manage and measure customer delivery satisfaction meant Hume was unaware of customer discontentment.
A lack of delivery controls and reporting mechanisms created significant inaccuracies in financial transactions, particularly when delivering to clients distribution centers.
02.
The Solution
By using the Radaro platform for outbound delivery management, you gain complete control and visibility over owned, contractor and 3PL fleet, with real-time tracking, location updates and optimised driver routes.
Centralised delivery documentation and communication, such as PODs, photos, timestamps, as well as customer feedback are readily available to all business divisions in real time.
The Radaro delivery management tool prioritises customer satisfaction by ensuring timely and accurate deliveries, along with real-time communications and escalations.
Radaro’s user-friendly reporting and management tools streamline operations, enhancing efficiency and reducing business overheads.
03.
The Outcome
This implementation has significantly improved our operational efficiency and professionalism, positioning us well to achieve our minimum 98% DIFOT goal.
Through route optimisation and planning across our fleet, customers now know exactly when to expect their deliveries. And combined with centralised visibility and control, including consolidated storage of all delivery data, we’ve seen a significant decrease in claims and an overall increase in customer satisfaction ratings. Our ability to respond to real-time feedback has been pivotal to increasing customer outcomes and has strengthened the professional relationship between Hume, its partners and customers.
We’ve also fully embraced the inbuilt reporting tools, which provide valuable insights to support a more data-driven decision-making process across all departments. This enables us to present evidence-based metrics to senior management strategic direction.
Testimonials
Radaro enables us to provide client distribution centers such as Bunnings, with data-driven price adjustments through accurate financial reporting. The ability to break down data per client, means we can optimise our freight rates, benefitting all parties. This includes assisting resellers and builders to identify operational challenges, ultimately leading to being able to provide reduced consumer pricing.
NSW North Coast Manager, Hume Doors & Timber
Radaro enables us to provide client distribution centers such as Bunnings, with data-driven price adjustments through accurate financial reporting. The ability to break down data per client, means we can optimise our freight rates, benefitting all parties. This includes assisting resellers and builders to identify operational challenges, ultimately leading to being able to provide reduced consumer pricing.
NSW North Coast Manager, Hume Doors & Timber
Take Control of Your Last Mile
Discover what Radaro can do for you
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
